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17-087/VIII - Assessing Electronic Service Delivery in Municipalities


  • Authors
    Tjerk Budding, School of Business and Economics, Vrije Universiteit Amsterdam; Bram Faber, School of Business and Economics, Vrije Universiteit Amsterdam; Raymond (R.H.J.M.) Gradus, School of Business and Economics, Vrije Universiteit Amsterdam; Tinbergen Institute, The Netherlands
  • Publication date
    September 22, 2017
  • Keywords
    e-government, municipalities, service delivery, local government, cost of services, empirical study
  • JEL
    M15, H76, H79